Long Read: What does it take to deliver an outstanding donor experience?

Hundreds of development professionals shared their views in the sector’s first professional study into what it takes to deliver an outstanding donor experience.

Holly Palmer, Lee Durbin and their team on volunteers crunched and analysed the results to produce a pretty unique report, chock-a-block full of insight. This is an essential read for everyone involved in HE fundraising.

https://hedonorexperience.com/research-report-fundraising-in-higher-education-the-donor-experience/

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Retention is the New Acquisition

While organizations focus on their development goal and raising money through major gifts, events, direct mail, grants and online, it is often stewardship and retention that fall by the wayside.

According to Adrian Sargeant and Elaine Jay, a 10% increase in donor retention can enhance the lifetime value of your donor base by up to 200%.

Those are sobering statistics and make it pretty clear what we should be focusing on. Here, Danielle J Vermenton provides 10 tips on how to embrace donor retention.

https://npengage.com/nonprofit-fundraising/retention-is-the-new-acquisition/

Donor Retention: What Do We Know & What Can Nonprofits Do about It?

Retention is one of the Big 5 KPIs to measure, but why is it so important?

A 10 percent improvement in attrition can yield up to a 200 percent increase in projected value, as with lower attrition significantly more donors upgrade their giving, give in multiple ways, recommend others, and, ultimately, perhaps, pledge a planned gift to the organization.

In this sense the behavior of “customers” and the value they generate appear to mirror that reported in the for-profit consumer sector, where similar patterns of value and behavior emerge. Indeed, the marketing literature is replete with references to the benefits that a focus on customer retention can bring.

Adrian Sargeant explains more in this article.

https://nonprofitquarterly.org/donor-retention-nonprofit-donors/

Charity fundraising: how do you ask for, and get, a million pounds?

Raising mega-gifts may be the fastest way for charities to achieve a step-change, but securing such large donations is easier said than done.

Matthew Ferguson and Gemma Peters provide invaluable insight into how major gift fundraising from those who have a net wealth of at least £50m is very different to other types of fundraising.

https://www.theguardian.com/voluntary-sector-network/2016/jun/17/charity-fundraising-ask-for-a-million-pounds

7 key considerations before you embark on major donor fundraising

Major donor fundraising is not about quick wins. Instead, careful and considered relationship building between key stakeholders can support the process in much more effective terms.

How can this be achieved and institutional expectations met? UKFundraising comes to the rescue with 7 key considerations to make.

https://fundraising.co.uk/2016/02/03/7-key-considerations-before-you-embark-on-major-donor-fundraising/