Most donors don’t care much about how they’re thanked. That’s not because it doesn’t matter, but because most donors are kind and generous people who just want to be helpful. Let’s take a small step back and consider how donors think about charities. Suppose you just received a gift from a new donor. You might … Continue reading Does your thank you letter really matter?
Emotional intelligence gets a lot of attention in the field of leadership research, and it is drawing increasing attention from many other fields as well. By increasing empathy and compassion through accurate awareness and acceptance of emotions, real widespread change can be ignited. Daniel Goleman wrote the book Emotional Intelligence and his personal “awakening” into … Continue reading 15 Most Valuable Emotional Intelligence TED Talks on Youtube
Whether you are working for a school, university, college or are outside the world of education: when creating a Regular Giving programme, there tend to be a number of pillars. Telephone campaigns, mass mail appeals and more bespoke approaches usually end up being core parts of your programme. Of course this depends on the data … Continue reading Educational fundraising: how to structure your Regular Giving year
You’re out making waves in the world: networking with potential clients, donors, business partners, or simply meeting new friends. Nothing makes a person feel valued like you remembering their name. But there’s one problem: just how are you supposed to remember all those names and faces!? Could there really be a version of ‘Future You’ … Continue reading How to remember names – every single time!
Did you know that legacy fundraising produces the most ROI (return on investment) of any fundraising activity? Stephen Pidgeon states in his book How To Love Your Donors to Death that the average amount of a bequest in the US is about $37,000. Compare that to the average major gift of $5,000. With that kind … Continue reading Successful Legacy Fundraising | 12 In-depth Insights and Tips
Wouldn’t it be amazing if you could count on a certain percentage of people in your email list to donate to your organization, and a certain percentage of those donors to become passionate, sustaining members or even board members? Just like traveling through a forest, a guide can show your audience how to move on … Continue reading How to guide your audience to support your mission
Are you a cat person or a dog person? The answer to that might impact your choice of a (potential) mate. The experiment on an online dating site randomized the same male in two different photos, one holding a cat, one not. Women then “swiped” to show interest. The guy with the cat was considered … Continue reading Cat People and Dog People
Emily Taylor writes about listening - how to do it, why it’s important, and what we can learn from it. For-profits have been listening to their customers for years - tailoring experiences and clearly communicating their offerings in ways that make it easy to understand (think of a Starbucks menu or a Uber Eats delivery … Continue reading Human-centered design, design thinking
In an effort to raise money and awareness for causes, nonprofit organizations often feel compelled to tell stories of desperate victims. Well-intentioned efforts to convey the urgency and severity of need lead organizations to reduce people to their problems. And to stand out in the crowded marketplace, organizations often conflate value with heroism, representing themselves … Continue reading 5 Ways for Nonprofits to Tell an Ethical Story
Volatility. Uncertainty. Complexity. Ambiguity. These four words (shorthanded to “VUCA”) describe the type of high-stress, high-demand scenarios that can rapidly degrade one of our most powerful and influential brain systems: our attention. Right now, during the COVID pandemic, we are all living in VUCA conditions. Compounding the constant health and economic concerns, we are facing … Continue reading 10 Ways Your Brain Reacts to Uncertain Times