A colleague walks into your office and says, “We have a big problem…”, as the leader often the desire is to jump into action and get the problem solved as quickly as possible.

The key to success is to step back and immediately begin a seven-step process which will help you to gain detailed understanding as to what the problem is, successfully lead your team to an effective solution and ensure that the organisation has learnt in the process.

As a leader, you won’t be undertaking all the work that is required at each stage but it’s your job to set out process by which you would like your colleagues to tackle the problem.

Here, Susie Hills explains a seven-step process to dealing with complex problems:


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