How Donors Choose: One choice that’ll increase revenue

Many nonprofits already know the value of giving concrete examples for what donations of different amounts are worth. You know, things like…$25 feeds a shelter dog for three weeks…$60 pays for a counselTina Cincottiing session at the legal aid clinic…$100 provides five hours of tutoring help… Whether people donate and how much is greatly influenced … Continue reading How Donors Choose: One choice that’ll increase revenue

Where brand and fundraising meet. The case for a case for support.

Fundraising is focussed on the bottom line. Hard, tangible cash. Facts and figures. Brand is about perception. The heart and mind of the audience. Intangible feelings. OK, so I’m being purposefully black and white. But everyone of my friends in the sector feels that brand and fundraising teams need to work better together. And with … Continue reading Where brand and fundraising meet. The case for a case for support.

More Than Just Data: Why Actionable Insights Matter

There’s no question that customer experience (CX) is a data-driven discipline. After all, at the foundation of most CX programs are close-ended surveys designed to capture and analyze customer feedback. Yes, metrics are a crucial element of every successful CX program. With metrics, you can establish a clear performance baseline and track trends based on … Continue reading More Than Just Data: Why Actionable Insights Matter

Alumni Engagement: What We’ve Gotten Wrong And How To Fix It

At some level, every fundraiser knows that alumni engagement is an important driver of alumni giving. At the same time, the advancement profession seems perpetually perplexed by how to measure engagement and apply those measures to increase philanthropy. Why is that? Generally speaking, advancement offices have access to a pretty accurate picture of who alumni … Continue reading Alumni Engagement: What We’ve Gotten Wrong And How To Fix It